How does the platform track competitor product variants and SKUs?

The platform inspects structured data (JSON-LD, microdata, OpenGraph) and parses platform-specific configurations like WooCommerce data-product_variations, Shopify ProductJson, Shopee, Lazada, TikTok Shop, and SPA DOM structures to isolate exact variants (size, color, dosage, flavor) without requiring fragile manual selectors.

How quickly are price change and stock undercut alerts dispatched?

Alerts are evaluated sub-second upon poller completion. Notifications fire immediately to your configured channels: Telegram Bot (with 1-click Chat ID auto-discovery), Discord rich embeds, HMAC-SHA256 signed webhooks, and responsive HTML email.

Can I benchmark international competitor prices in my own store currency?

Yes. The FX normalization engine supports 14 major currency pairs (including USD, EUR, GBP, SGD, and MYR). Competitor prices are converted in real time into your storefront base currency for unified margin comparison.

What are Master SKU benchmark slots and do they consume plan quota?

Master SKUs allow merchants to register their own catalog items as the baseline benchmark against rival URLs. On Pro and Ultra plans, Master SKU slots consume zero quota, letting you link unlimited internal products against monitored targets.

How does deduplicated polling prevent IP blacklisting on rival stores?

When multiple merchants monitor the same competitor URL, our scheduler deduplicates the target into a single polite HTTP request with an enforced 2-to-5 second domain crawl delay, fanning out immutable price records across all watching workspaces.

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Support & Diagnostics Desk

Have an issue with competitor target detection, webhook delivery, or platform integration? Connect directly with our engineering support desk or dispatch a priority assistance ticket.

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Direct Email Assistance

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Operating Hours: Mon – Fri, 9:00 AM – 6:00 PM (UTC+8)

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Integration Kits

Store Connectors & API

Download pre-built integration archives and read setup documentation for WooCommerce and Shopify.

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Corporate Desk

Corporate & SLA Desk

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Enterprise accounts with 1,000+ SKUs receive dedicated Slack/Telegram engineers and 99.9% telemetry SLAs.

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Common Diagnostic Solutions

Poller Status returns HTTP 429 Too Many Requests — what should I do?

PricePulse features automated circuit breakers. When a competitor host rate-limits our requests, the poller automatically trips into backoff mode for 60 minutes and escalates to rotating residential proxies on Pro and Ultra plans. You can also adjust the domain crawl delay in the Admin rules.

Why is my variant price (e.g. Size/Color) not updating accurately?

Ensure the target URL points directly to the selected variant permalink or has JSON-LD / WooCommerce variation attributes (`data-product_variations`). In the Radar Grid, you can test custom CSS selectors or inspect the raw response using the Preflight Target Lock tool.

How do I obtain my Telegram Bot Chat ID for instant price drop alerts?

Open Telegram, start a chat with @PollPriceRadarBot (or your custom bot), and send any message. Click "Auto-Detect Telegram Chat ID" in your Radar Dashboard Channel Settings to immediately discover and link your account.

How can I verify HMAC-SHA256 signatures on outbound webhooks?

All outbound webhook dispatches include an `X-PollPrice-Signature` HTTP header computed as `hash_hmac("sha256", $rawPayload, $webhookSecret)`. Compare this hash against your stored endpoint secret using `hash_equals()` to prevent replay and spoofing attacks.

What is the refund and cancellation policy for Pro and Ultra subscriptions?

You can cancel anytime via the Billing Portal in your Dashboard. Your subscription remains active with full quotas until the end of the paid billing period, with zero cancellation fees.

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Our operations desk at Akureka Solutions Sdn Bhd monitors inbound tickets and poller telemetry continuously.

Escalation Contact: [email protected]